This Privacy Policy explains how NebuJoy collects, uses, and protects your personal information when you visit our website, place an order, or contact our customer support team.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain personal information, including:

• Your name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment information

• Order details

• Device and browser information

• IP address

• Website usage data

We collect this information to process orders, provide customer support, improve our website, and communicate with you about your purchase.

2. How We Use Your Information

NebuJoy may use your information for the following purposes:

• To process and fulfill your orders

• To send order confirmations and shipping updates

• To provide customer service

• To respond to questions, requests, or complaints

• To improve our website, products, and services

• To detect and prevent fraud or unauthorized activity

• To send promotional emails, if you have agreed to receive them

• To comply with legal obligations

We only use your personal information for legitimate business purposes related to your shopping experience with NebuJoy.

3. Payment Information

Payment information is processed securely through our payment providers. NebuJoy does not store your full credit card details on our servers.

Your payment details are handled by secure third-party payment processors that follow applicable security standards.

4. Email Marketing

If you subscribe to our email list or agree to receive marketing messages, we may send you updates, promotions, product information, or special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@nebujoy.com.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or retargeting campaigns.

You can disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

6. Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

• Payment processors

• Shipping carriers

• Order fulfillment partners

• Email marketing platforms

• Website hosting providers

• Analytics and advertising services

• Customer support tools

These third parties are only allowed to use your information as necessary to provide services to NebuJoy.

We do not sell your personal information.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online transmission or storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, and fraud prevention.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

• Request a copy of your personal data

• Restrict or object to certain data processing activities

To make a privacy request, please contact us at support@nebujoy.com.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites. NebuJoy is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit.

12. International Customers

If you access our website from outside the country where our business or service providers operate, your information may be transferred, stored, or processed in other locations.

By using our website, you agree to this transfer and processing of information.

13. Updates to This Privacy Policy

NebuJoy may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

support@nebujoy.com